Frequently Asked Questions
General FAQs
YOUHA products are available at numerous baby stores across Malaysia, making them easily accessible for your convenience. You can find our products at your nearest baby store. Additionally, for a seamless shopping experience, YOUHA products can also be purchased directly from our Online Store. Explore our range and enjoy the convenience of online shopping.
YOUHA breast pumps in Malaysia were previously known as AVA. However, to align with the international market, Youha has reintroduced the name “The INs” for their breast pump model. Therefore, “The INs” is the current and internationally recognized name for Youha’s breast pump line. This change ensures consistency across global markets and allows customers to easily identify and access the Youha breast pumps they desire.
Yes, spare parts are available for Youha Breast Pumps. You can order them directly from our Online Store or buy them from selected baby stores.
Usage and Maintenance
Youha The INs fits into your bra and can be controlled with buttons on each motor or remotely via the My YOUHA app, making expressing milk comfortable, convenient, and delightfully cord and tubing-free! The breast milk collects in the cups as you pump. When you’re finished, you can simply pour it into a bottle or storage bag.
General Cleaning Instructions:
- Disassemble all parts of the pump.
- Wash the parts in warm soapy water.
- Rinse the parts thoroughly.
- Submerge the parts in a pot of water and boil for 3-5 minutes. Ensure the parts do not touch the sides or bottom of the pot. It is recommended to use a large pot.
- Shake off any excess water and allow the parts to air dry on a dedicated rack or clean cloth.
Before First Use:
- Disassemble all parts and set aside the components that do not come in contact with breast milk.
- Rinse the remaining parts with cold water to remove any traces of breast milk.
- Wash the parts in warm soapy water. You can gently rub the valves between your fingers for cleaning.
- Rinse the parts thoroughly.
- Shake off any excess water and allow the parts to air dry on a dedicated rack or clean cloth.
After Each Use:
- Follow the cleaning steps mentioned in “Before First Use” (B1-4).
- Submerge all parts in a pot of water and boil for 3-5 minutes. Ensure the parts do not touch the sides or bottom of the pot.
- Shake off any excess water and allow the parts to air dry on a dedicated rack or clean cloth.
Yes, all YOUHA pumps feature a closed-system design. This innovative feature ensures that breast milk remains completely isolated from the motor unit, promoting optimal cleanliness and hygiene
A typical pumping session typically lasts around 15 to 20 minutes. You have the convenience of monitoring your pumping time by accessing the MY YOUHA app on your phone, even during your session. The app features a stopwatch that begins running when you activate your pump motors. Additionally, the app simplifies session tracking by prompting you to save the recorded time and duration for each side when you switch off the motors. You can also input the amount of milk you’ve expressed to monitor your supply. As an added safety feature, the pump will automatically stop after reaching the recommended maximum session duration of 30 minutes, providing peace of mind in case you forget you’re in the middle of a pumping session.
Absolutely! Youha The INs is designed to accompany you wherever your journey in motherhood leads, enabling you to navigate your daily tasks and responsibilities effortlessly while remaining engaged with your family and friends without them even realizing you’re pumping.
Indeed, Embody is versatile and can be used for both single-sided and double-sided expressing. By utilizing the My YOUHA App to manage your Embody, you have the flexibility to synchronize the settings for both sides or control each side independently.
Of course, you have the option to breastfeed on one side while pumping on the other, enabling you to streamline your feeding and expressing schedule.
After using Youha The INs for expressing, you have the option to store your milk in your baby’s bottles or milk storage bags. You can either pour it through the hole at the top (the flat part) of your cup while keeping the breast shield in place, controlling the flow by gently pressing on the soft shield. Alternatively, you can easily peel the lip of the breast shield off the lower edge of the cup for a quicker transfer. When you’re on the go, place your bottles or bags of milk in a cooler pack with an ice pack to ensure its safety until you can transfer it to a refrigerator.
Certainly, Youha The INs, along with its soft silicone breast shields, offers a comfortable experience for the majority of pump users. Once Youha THE INs’ variable strength massage mode has triggered your letdown, you have the option to select from 10 levels of suction strength in express mode. Alternatively, you can utilize the mixed mode, which permits you to include anywhere from 1 to 10 massage cycles between each express cycle, providing the utmost comfort and a more natural sensation.
The ability to control each side independently simplifies the process of finding the most comfortable setting for each breast, allowing you to address any variations in fullness or tenderness. Youha The INs offers breast shields in various sizes, and there are converters available to accommodate natural fluctuations in nipple size throughout your breastfeeding journey.
Yes, Youha The INs is equipped with a closed-system design and built-in backflow protection. This design feature ensures that breast milk remains separate from the motor unit, thereby guaranteeing its cleanliness and safety.
The motors of the Youha The INs pump operate at an average noise level of 43 decibels each. When concealed under clothing, they become even quieter, and their sound can be easily drowned out by conversation, music, and other ambient noise.
Certainly, the Youha The INs pumps are designed to be both spill-proof and leak-proof. The cups securely seal against the leak-proof breast shield, and the motor unit remains spill-proof when properly connected to the pump via the membrane.
Warranty and Support
Yes, spare parts are available for Youha Breast Pumps. You can order them directly from our Online Store or buy them from selected baby stores.
All Youha Breast Pumps come with a standard warranty. Our customer support team is also available to assist with any questions or concerns you may have about your purchase.
Registering for Warranty is simple! Just visit our website and navigate to the Warranty Registration page. Follow the easy steps to provide the required information, and you’ll be all set to enjoy the benefits of your YOUHA product warranty.
Claiming warranty for your Youha product is easy! If you encounter any issues within the warranty period, please contact our customer service team. Our customer service team will guide you through the process and ensure a prompt resolution. We’re here to help!